Handling data entry mistakes – what would you do?

Everyone makes mistakes. After all, we’re only human. But, what do you do when the mistakes are constant, the fix would make an auditor cringe and the person making the mistake takes zero responsibility for the error and blames it all on the system?

Scenario
We have an ERP that handles payroll but the payroll module has to communicate with a third party system in order for some people to get paid. Payroll information for all employees is entered into the ERP and coded with account numbers and fund codes for the general ledger. For a subset of our employees, their information is then transferred to a third party system for further processing before being sent back to payroll. Our ERP and third party system vendors have developed an interface module for this purpose.

The initial data entry is handled by payroll and the entries are placed into a database table. Once the data entry is complete, a process is initiated that populates a table used by the third party system. At this point, if there were any data entry errors made, the process simply breaks until someone uses Access or some other table editing tool to manually delete the records from this payroll transfer table.

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