Friday, February 1, 2008

Melissa Data Announces Data Entry Software for Call Centers

Melissa Data today announced the release of Express Entry, a software program that allows call center and service center agents to improve the speed and accuracy of data entry. Powered by Melissa Data’s CASS Certified ™ address correction engine, Express Entry works by reducing the number of keystrokes needed to input a mailing address and then validating the completed record to U.S. Postal Service specifications.

Express Entry was designed to improve data quality and boost productivity in the call center or any other place where rapid address entry is required. Using a simple template, agents need only enter a ZIP Code™ and full or partial street address. Express Entry fills in the city name, state abbreviation, and verified ZIP + 4 Code™.

Express Entry can eliminate up to 39 keystrokes for each record. Once the address is standardized, the record can then be transferred to any application running in the background including a form letter, spreadsheet, database or CRM program. If an input address is not able to be verified, Express Entry provides options for selecting near matches.

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